M.E.I. Safe wants its refund, return and cancellation process to be clear and fair. This Policy applies subject to mandatory consumer rights in the country where the customer lives.
1. EU Consumer Right of Withdrawal
Where applicable under EU consumer law, consumers purchasing online generally have a statutory right to withdraw from an eligible contract within 14 days without giving a reason.
For eligible physical goods, the applicable withdrawal period generally begins when the consumer, or a person nominated by the consumer, receives the goods.
Applicable legal exceptions may apply. Nothing in this Policy limits mandatory statutory consumer rights.
2. Requesting a Withdrawal or Return
To request an eligible withdrawal or return, contact support@meisafe.com.
Please provide:
- •your name;
- •order number;
- •product concerned; and
- •a clear statement that you wish to withdraw from or return the purchase.
3. Returning Physical Products
Following an approved or legally valid return request, M.E.I. Safe will provide the appropriate return instructions and return address.
Unless M.E.I. Safe agrees otherwise or applicable law requires M.E.I. Safe to bear the cost, customers may be responsible for the direct cost of returning non-defective products.
Returned products may be inspected.
Where permitted by law, consumers may be responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning.
4. Refunds
Where a statutory withdrawal right is validly exercised, M.E.I. Safe will provide the refund required by applicable law.
Where applicable, this may include the original standard delivery charge.
Additional delivery costs resulting from a customer’s choice of a more expensive delivery method may not be refundable where permitted by law.
Refunds will normally be issued using the original payment method unless otherwise agreed.
5. Defective, Damaged or Incorrect Products
If a M.E.I. Safe product is defective, damaged on arrival, incorrectly supplied or does not conform to applicable legal requirements, contact support@meisafe.com.
Please provide the order number and information about the problem. Photographs may be requested where reasonably necessary to assess physical damage or defects.
Rights relating to defective or non-conforming products are separate from any statutory withdrawal right. Nothing in this Policy limits applicable statutory guarantees or consumer remedies.
6. Personalized Products
If M.E.I. Safe offers products manufactured or customized specifically according to a customer’s specifications, statutory withdrawal rights may be restricted where applicable law permits.
Any applicable restriction will be disclosed before purchase.
7. Digital Services
Different withdrawal rules and exceptions may apply to digital content or services where performance begins during a statutory withdrawal period.
M.E.I. Safe will obtain any legally required request, acknowledgement or consent before relying on such an exception.
8. Subscription Cancellation
Where M.E.I. Safe offers recurring subscriptions, eligible subscriptions may be cancelled through the applicable account controls or by contacting support@meisafe.com.
Unless otherwise stated at checkout, cancellation prevents the next renewal and access continues until the end of the period already paid for.
This does not affect any mandatory statutory refund or withdrawal rights.
9. Duplicate or Unauthorized Charges
If you believe that you have been charged twice or that a payment was unauthorized, contact support@meisafe.com.
M.E.I. Safe may request information reasonably necessary to investigate the transaction.
10. Promotions
Promotional offers may contain additional conditions.
Such conditions do not remove mandatory statutory consumer rights.
11. Refund Processing
Approved refunds will be initiated within the timeframe required by applicable law.
Banks and payment providers may require additional processing time before a refund appears in an account.